FAQ

We provide the highest level of care and help our seniors go beyond their boundaries because of them. We provide a more personalized and compassionate service to Palm Beach County residents who need home health care. We can also refer licensed nurses to perform skilled nursing care per your doctor’s requests. Our team is also skilled in addressing our clients’ needs regarding wound care, pre- and post-operative care, parenteral and enteral nutrition, and health teaching and instruction. Please visit our services page for a complete list of services we provide.

To schedule an appointment to discuss your needs, please call 561-473-5723 or email healinghands@healinghandshs.com. We can speak with you over the phone, in our office, at the hospital, or at your home. Our administrator will conduct an initial assessment of your requirements and explain how we can best serve you in most cases. This includes reviewing your medical history and physician orders or determining your workforce’s strong and weak areas. When you decide to use our services, the administrator will develop a personalized care plan to meet your unique care or staffing needs. The Admin will also have you sign authorization forms to initiate the plan of care or staffing.

Because insurance policies differ, we cannot say with certainty which companies will cover our services. However, most Long-Term Care policies cover our services. Traditional health insurance policies have a lower level of predictability. However, we are delighted to accommodate you in navigating the insurance process to determine what benefits you may be eligible for.

Medicare-certified home healthcare agencies are companies contracted by Medicare to provide a host of covered home health services. Medicare only pays for services provided by an agency that meets its quality standards. A senior who’s part of a Medicare Advantage plan may have to use a certified home health care agency that participates in their plan’s network. If you have Medicare and cover home healthcare services, choosing one of their authorized providers may be financially advantageous. We are an Accredited Medicare Home Health Agency  Provider. HEALING HANDS HEALTH SERVICES LLC may assist you by having a nurse care for you in your home if you require additional care beyond what Medicare covers and/or if it prevents or delays your admission to the hospital or an extended care facility. We are happy to collaborate with any current specialist or personal physicians to ensure that all of your needs are met.

We accept all Medicaid Long Term Managed Care serving Region 9… such as APD Waiver Medicaid; Humana Long Term Care; Florida Community Care; Sunshine Health Long Term Care; Simply Healthcare Long-Term Care; and AmeriHealth Caritas Long Term Care. Our finance manager shall gladly answer all your questions concerning your policy and shall also get on a call with you and your insurance company to authenticate and cross-check your benefits so that you are well aware of what is exactly covered in the policy. HEALING HANDS HEALTH SERVICES LLC will work with your insurance and we are very flexible. We will try our best to help you and your loved ones.

Absolutely. We provide services to www.youragingresourcecenter.org. Simply notify your case manager at the local agency on aging that you choose HEALING HANDS HEALTH SERVICES LLC as your care provider to take advantage of this benefit. They will then notify us, and we will be able to begin services.

Most of our employees are referred to us by our healthcare industry colleagues or current employees. Applicants must have prior experience providing patient care and pass a background check, drug test, national sexual offender check, and department of motor vehicle record check to be considered for employment with us. Every time we consider employing an applicant, we verify at least two professional and personal references. We handpick every person we welcome to be a part of our team because we expect nothing less than quality from our staff.

Our contract will be signed by the person responsible for service payment. Invoices are mailed out once a week. Payments must be returned to our office within seven days, either by mail or in person. Before initiating services, a deposit may be requested. Caregivers are not permitted to receive remuneration for their services. We only take checks. If you can only pay by credit card, please contact our office to see if we may make special arrangements for you. If you have insurance, we will charge it straight to your insurance company. If you are an area agency on aging clients, we will bill them directly, and therefore you will not receive a bill from us.

Our administrator will do an in-home assessment with each client to develop a personalized care plan. Hourly prices for caregivers and nurses vary according to the amount of care and total hours required. We endeavor to provide reasonable pricing without sacrificing care quality. Don’t hesitate to get in touch with our office at 561-473-5723 for a quote.

Don’t worry because we have representatives on our phones, ready to accommodate your needs 24/7. We aim to meet your demands at any time of day or night, with or without advance notice. If you call after office hours and do not receive an answer, please leave a message. We check messages frequently after hours and will return your call as soon as possible.

We’re pleased to offer services to clients who want to pay privately. In addition, we also accept qualifying private insurance and long-term care insurance as well. Clients – if you have Medicare or Medicaid, please see our response to question #4 for more details.

Having been a part of the Healthcare Industry for several years now, our experience has taught us one thing – better the match, better the care. Our team goes above and beyond to set up our clients with a caregiver that suits their personality and the kind of care needed. It’s one of the most important things that we do here at HEALING HANDS HEALTH SERVICES LLC.

Continuity of care is one of our many goals. We take great pride in finding our clients with caregivers that suit them the best. In order to achieve this, we always try to maintain the same caregiver with each client for continuity of care. When the caregiver takes a day off, we try our level best to reschedule them as soon as they are back to work. We make sure to assign two caregivers to avoid trouble when they take day-offs or have a physician appointment.

One of the prerequisites for the caregivers to get hired by us requires them to have two years of prior work experience. In addition to this, we run thorough background checks and carry out in-depth research of their previous work experience. A proper certificate from the State is yet another way employed by us to ensure that all the caregivers are trained. Once we cleared all those tasks. We invite them to take our written test in order to become a representative of HEALING HANDS HEALTH SERVICES LLC. The last step consists of an extensive certification process and orientation before we send any of our staff to our client’s home.

The case managers at HEALING HANDS HEALTH SERVICES LLC make it a point that all the caregivers are thoroughly aware of your condition when they are assigned the case by giving them a detailed report of your health condition. We try our best to solve all their doubts and answer all their questions before they arrive at their doorstep. Throughout the duration of our services, we routinely update our caregivers on the required changes, if any, to provide you with the best experience. Please feel free to always reach out with your feedback. We appreciate them and learn from them.

We are dedicated to providing you with the best Home Health Care possible. In case of additional questions and queries, you and the caregiver have 24/7 access to our administrative team, who shall promptly address the same. If the phone is not directly answered, it means that we are helping another client. Please leave a message and you will be called as soon as possible.

We are owned and managed by the nurses. When you approach us, you are coming to a company with a decade worth of experience. We have successfully managed to raise the bar on the expected quality of service in the area. We demand more from everyone we work with – our employees, our caregivers, and other professionals. Our call for high quality makes it certain that you are going to be provided with the best care in the field. We have been successful in providing premier care to our seniors and pushing their boundaries because of our team. Our sincere passion, unparalleled work ethic, creative spirit, and strive to provide the best runs throughout the organization. It highlights our company culture and objective.

We have several programs available to address the special requirements of our clients who require assistance for the following conditions – Alzheimer’s or Dementia, Parkinson’s, Oncology, and Pre and post-surgical care. In care you require care for one of those conditions or some other conditions, you can trust us to provide you with a caregiver who has received specialized training to assist in that condition.

In case of a change in the client’s physical or mental status, our caregivers are required to immediately report the same to our office. They are competent to carry out a proper course of action in times of grave need or emergencies.

Yes, we ensure our company, and each of our caregivers is required to carry their own personal liability insurance policy which is applied for and tracked by our company, so there is double the coverage.